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At Pawsome Days, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, visit our website, or communicate with us.
 

1. Who We Are

Pawsome Days (“we”, “us”, “our”) provides dog daycare, boarding, and related services.
Email: Kirstie@pawsomedays.co.uk
Phone: 07751235733

We are the Data Controller of your personal information.
 

2. Information We Collect

a. Client Information

  • Name, phone number, and email address

  • Emergency contact details

  • Payment and billing information

  • Communication preferences

b. Dog Information

  • Dog’s name, breed, age, sex, and medical history

  • Vaccination and vet details

  • Behavioural notes, dietary needs, and care instructions

c. Website and Communication Data

  • Information you provide through forms or messages on our website or social media

  • Technical data (such as IP address and browser type) collected via cookies (see section 8)
     

3. How We Use Your Information

  • Provide dog daycare, boarding, and related services

  • Manage bookings, payments, and communication

  • Maintain the health, safety, and wellbeing of all dogs in our care

  • Contact you or your emergency contact in case of emergencies

  • Comply with legal obligations (e.g., health and safety, insurance)

  • Send occasional updates, news, or offers (only if you have opted in)

We will never sell or share your data with third parties for marketing purposes.
 

4. Legal Basis for Processing

  • Contractual necessity – to provide our services to you

  • Legitimate interests – for the safe running of our business and the welfare of your dog

  • Legal obligations – to comply with UK law and insurance requirements

  • Consent – for marketing or photo use (see section 7)
     

5. Data Storage and Security

We store your data securely in digital and/or paper form and use appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction. Access is limited to team members who need it to perform their duties.
 

6. Data Retention

  • Active clients: while services are ongoing

  • Former clients: up to 6 years for legal, tax, and insurance reasons
    After these periods, data is securely deleted or anonymised.
     

7. Photos and Social Media

We may share photos/videos of the dogs enjoying their day only with your explicit consent. You may withdraw consent at any time (see section 11).
 

8. Cookies (if applicable)

If you use our website, we may use cookies to:

  • Improve site functionality and user experience

  • Monitor website traffic and usage
    You can adjust your browser settings to refuse cookies.
     

9. Sharing of Information

We may share limited information only with:

  • Veterinary practices (in case of emergency)

  • Insurers or legal advisors (where required by law)

  • Trusted third-party processors (e.g., payment providers) under strict confidentiality and data protection terms
    We do not share data for unrelated or commercial purposes.
     

10. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent (e.g., marketing/photos) at any time

  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with our handling (www.ico.org.uk)
     

11. Contact Us

For privacy questions, requests, or to withdraw consent, contact:
Pawsome Days – Data Protection
Email: Kirstie@pawsomedays.co.uk
Phone: 07751235733

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